Returns, Refunds & Complaints at Flowers Yiewsley
Our Promise: Fresh Flowers Guaranteed in Yiewsley
At Flowers Yiewsley, we take immense pride in being a trusted local florist, dedicated to delivering premium quality, fresh flowers to households and businesses throughout Yiewsley and the surrounding areas. Our promise to you is straightforward: every bouquet and arrangement is hand-selected for freshness, longevity, and beauty. Your satisfaction is the core of our business, and our Returns, Refunds & Complaints policy is designed to give you complete peace of mind when ordering from us.
Damaged-on-Arrival Policy
We go to great lengths to guarantee safe and timely flower delivery. However, in the rare event your flowers arrive damaged or not as described, please inspect your delivery as soon as possible. Any physical damage, bruising, or packaging faults should be reported to us within 24 hours of receipt. We may request a photograph of the item as part of our quality assurance process, helping us to resolve your concern swiftly and prevent similar issues in the future.
Our Freshness Window
At Flowers Yiewsley, our fresh flowers guarantee means you can expect your blooms to look vibrant and healthy for at least 5 days from the date of delivery when cared for according to our guidelines (such as regular water changes and cool placement). If your flowers fade or deteriorate notably before this freshness window has passed, please reach out to us within this period. Our team will be happy to review your situation and offer a suitable resolution.
Refunds and Replacement Options
Your satisfaction is our priority. If your complaint is justified—be it blooms damaged on arrival or lack of expected freshness within our 5-day freshness window—we offer you the choice of:
- A full or partial refund to your original payment method
- A prompt replacement of the same or similar floral arrangement
- A store credit to be redeemed on a future order
The resolution will depend on the individual circumstances, ensuring fairness for all parties. Please note that requests made beyond our freshness window or without the necessary supporting details may not be eligible for a refund or replacement.
Complaints Process
We are committed to resolving all concerns as quickly and transparently as possible. If you are dissatisfied with any aspect of your experience with Flowers Yiewsley, please contact us with your order details and a clear description of the issue. Our knowledgeable customer care team will carefully review your complaint and aim to respond within 48 hours. Your feedback is not only valued but invaluable, allowing us to continually improve our services for the Yiewsley community.
Trusted Local Florist for Yiewsley Homes and Businesses
Flowers Yiewsley has built its reputation by delivering outstanding floral arrangements and reliable customer service for every occasion. We thank you for allowing us to serve you and stand by our commitment to quality, freshness, and your complete satisfaction. If you have any questions or concerns regarding returns, refunds or our complaints procedure, our team is here to assist you—today, tomorrow, and always.
