Terms & Conditions for Flowers Yiewsley Online Flower Delivery

Introduction

Welcome to Flowers Yiewsley, your trusted local florist for online flower delivery in Yiewsley and neighbouring areas. Please review these Terms & Conditions carefully before placing any order with us. By using our website and services, you confirm your acceptance of these Terms & Conditions and agree to be bound by them. These terms govern the relationship between you (the customer) and us (Flowers Yiewsley).

These Terms & Conditions apply to all customers placing online flower delivery orders with Flowers Yiewsley in Yiewsley and the surrounding areas.

1. Definition of Terms

Throughout these Terms & Conditions, "we", "us", and "our" refer to Flowers Yiewsley. "You" and "your" refer to the customer placing the order.

2. The Order Process

All online flower delivery orders are subject to availability and acceptance by Flowers Yiewsley:

• Selection: Browse our range of bouquets and floral arrangements through our online store. Each product displays a clear description, price and picture. Please note that some images are for illustrative purposes; actual flowers may vary seasonally or due to supply issues.
• Order Submission: To place an order, select your chosen item(s), add them to your basket and proceed to checkout. During this process, you will be asked to provide delivery information, personal details, and preferred delivery date.
• Order Confirmation: Once you submit your order and payment is completed, you will receive an electronic confirmation summarising your order details. This confirmation signifies our acceptance of your order. If, for any reason, we are unable to fulfil your purchase, we will inform you as soon as possible and supply a refund or alternative arrangement if desired.

3. Delivery

Flowers Yiewsley provides flower delivery throughout Yiewsley and the surrounding areas. By placing an order, you agree to the following delivery terms:

• Area: We deliver only to specified areas within Yiewsley and nearby locations, as outlined on our website. Delivery outside these zones may not be possible or may incur additional charges.
• Timeframe: While we strive to deliver on your chosen date and within any requested time slots, flower delivery is subject to local conditions (e.g. traffic, weather). We cannot guarantee exact delivery times but will make all reasonable efforts to meet your preferences.
• Recipient Non-Availability: If the recipient is unavailable at delivery, we may leave the flowers with a neighbour, in a safe place, or attempt redelivery. A card will usually be left to notify the recipient where the flowers have been left. We are not liable for lost or damaged flowers once delivery has occurred at the provided address.
• Incorrect Information: Please confirm that all delivery and contact information supplied at checkout is accurate and complete. We cannot be held responsible for failed or delayed delivery due to incorrect or incomplete addresses or contact details provided by you.

4. Substitution Policy

We endeavour to ensure all images and descriptions on our website are accurate. However, from time to time, certain flowers or packaging may be unavailable due to seasonal fluctuations or supply constraints. In such cases, we reserve the right to substitute items with products of similar style, quality and value to maintain the integrity of your order. You will be informed of any significant substitutions prior to your delivery where possible.

5. Prices & Payment Terms

Prices for all products are listed in British Pounds Sterling (£) and include VAT unless stated otherwise. Delivery charges, if applicable, are displayed separately during checkout and included in the total price before you confirm your order.

We accept payment via approved online methods as shown on our website (such as debit/credit card or other legitimate e-commerce gateways). Full payment is required at the time of order submission. If your payment fails or is declined, we are under no obligation to fulfil your order.

6. Order Amendments and Cancellations

Amending Orders: If you wish to make changes to your order (such as the delivery address, message, or bouquet choice), please contact us as soon as possible after placing your order. While we will do our best to accommodate requests, amendments cannot be guaranteed once the order has entered the preparation or delivery process.

Cancelling Orders: If you need to cancel your order, you must notify us promptly. Cancellations must be made no later than 24 hours before the scheduled delivery date for a full refund. After this time, we may have begun preparing your flowers and refunds cannot be guaranteed. Refunds will be processed to the original payment method within 7 working days from confirmation of cancellation.

Non-Perishable Products: For any non-perishable goods (such as vases, cards, or gift items included with a flower order), statutory cancellation rights under UK consumer law may apply. Please refer to your order details or contact us for clarification.

7. Returns & Refunds

We take great care to deliver fresh and beautiful flowers. Upon receipt, please check your order and notify us of any issues on the same day as delivery. Due to the perishable nature of cut flowers, returns are generally not permitted unless the flowers are damaged or do not match your order in a significant way.

If you are dissatisfied with your order, contact us promptly with details and, if possible, photographic evidence. If we agree that the flowers do not meet our high standards (e.g. they have arrived damaged or substantially incorrect), we will offer a replacement or full/partial refund at our discretion.

For non-perishable products, returns may be arranged if items are faulty or not as described. All products should be returned unused and in their original packaging.

8. Liability

Our liability in connection with any product purchased through Flowers Yiewsley is strictly limited to the purchase price of that product. We accept no liability for indirect or consequential losses arising from your purchase or use of our products or services, including but not limited to loss of revenue, loss of profits, or emotional distress.

We do not assume any liability for late delivery or failure to deliver due to circumstances beyond our reasonable control, such as extreme weather, supply disruptions, or delivery impediments.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

9. Force Majeure

We will not be held liable for any failure to perform our obligations under these Terms & Conditions if such failure is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather events, fire, flood, pandemic, strike, transportation disruptions or government action.

10. Intellectual Property

All website content, including text, images, logos, and graphics, belongs to Flowers Yiewsley or its licensors. You are not permitted to copy, use, reproduce or distribute any content from our website without prior written permission.

11. Privacy & Data Protection

We value your privacy and take all necessary steps to protect your personal information as required by the General Data Protection Regulation (GDPR) and relevant UK laws. Your personal data will be used solely for the purposes of processing and fulfilling your order, and to communicate with you about your delivery. For full details, please consult our Privacy Policy.

12. Governing Law & Jurisdiction

These Terms & Conditions and any dispute arising from or relating to them shall be governed by and construed in accordance with the laws of England and Wales. By using our services, you agree to submit to the exclusive jurisdiction of the English courts.

13. Updates to These Terms

We reserve the right to update or change these Terms & Conditions at any time. Changes will become effective immediately upon publication on our website. It is your responsibility to check for updates prior to placing each order. Your continued use of our website and services indicates your acceptance of the updated Terms & Conditions.

14. Summary

These Terms & Conditions cover the key points regarding the online order, payment, cancellation, liability, and governing law for flower delivery with Flowers Yiewsley. By using our site and placing an order, you agree to be bound by them. These terms apply to all Flowers Yiewsley customers across Yiewsley and surrounding areas. If you have any questions or concerns about these terms or your order, please contact our customer service team before placing your order for assistance.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Yiewsley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Yiewsley.

For assistance with orders, returns or account queries, please fill out the Contact Us form.